Privacy Policy
Septi Clear, Inc. (“Septi Clear,” “we,” “our,” or “us”) is a septic system services company based in Portland, Oregon. We are committed to handling your personal information with transparency and care. This Privacy Policy explains what information we collect when you visit our website at septiclearinc.com or contact us in connection with our services, how we use that information, and the choices you have.
By using our website or engaging our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.
Information We Collect
Information you provide directly
When you request a quote, schedule a service appointment, call us, or send us a message, we may collect:
- Your name and contact details (phone number, email address, mailing address)
- Your service address and property details relevant to your septic system
- Details about the service you are requesting – including the type, urgency, and any issues you describe
- Records of communications between you and our team (calls, emails, contact form submissions)
- Payment information necessary to process transactions (processed through secure third-party payment processors; we do not store full payment card details)
Information collected automatically
When you visit our website, certain technical information is collected automatically through standard internet technologies:
- IP address and approximate geographic location
- Browser type and version, operating system, and device type
- Pages visited, time spent on those pages, and referring URLs
- Date and time of your visit
Information from third parties
We may receive limited information from third-party platforms such as Google Business Profile if you contact us or leave a review through those channels. We use this information only to respond to you or to improve our services.
How We Use Your Information
We use the information we collect for the following purposes:
Providing and managing our services
- Scheduling and confirming service appointments
- Dispatching technicians to your property
- Communicating updates, service reminders, and follow-ups related to work we have performed
- Processing payments and issuing invoices or receipts
- Maintaining service records for your property’s septic system
Operating and improving our website
- Analyzing traffic patterns and usage to improve site performance and content
- Diagnosing technical issues and ensuring site security
Legal and business purposes
- Complying with applicable Oregon state and federal laws and regulations
- Enforcing our agreements and protecting the rights, property, and safety of Septi Clear and our customers
- Responding to lawful requests from government authorities or courts
We do not use your personal information for email marketing campaigns or newsletters. We only contact you in direct connection with services you have requested or inquired about.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
Service providers and business partners
We engage trusted third-party vendors who assist us in operating our business, including payment processors, scheduling software providers, and website hosting providers. These parties access your information only as needed to perform their functions and are contractually required to keep it confidential.
Legal requirements and protection of rights
We may disclose your information when required by law, regulation, court order, or governmental authority – or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Septi Clear, our customers, or others.
Business transfers
In the event of a merger, acquisition, sale of assets, or other business reorganization, your information may be transferred to the acquiring entity. We will notify you of any such change and any choices you may have regarding your information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law. Service records, including property-specific septic system history, may be kept for an extended period to support future service visits and comply with Oregon state regulations governing septic system documentation.
When your information is no longer needed, we take reasonable steps to securely delete or anonymize it.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files placed on your device. We may use the following types:
- Essential cookies – required for the website to function properly (for example, storing your session or form data)
- Analytics cookies – used to collect aggregate information about site traffic and usage patterns, such as those provided by Google Analytics
Most web browsers allow you to control cookies through your browser settings. You may choose to disable cookies; however, doing so may affect certain features of our website. We do not respond to “Do Not Track” signals at this time.
Third-Party Links
Our website may contain links to third-party websites or platforms – such as Google Maps, Google Business Profile, or social media pages. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies before submitting any personal information.
Children’s Privacy
Our website and services are intended for adults and business clients. We do not knowingly collect personal information from individuals under the age of 13. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected] and we will take prompt steps to delete such information.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information. As a resident of Oregon or another U.S. state, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to certain exceptions (such as legal obligations or ongoing service records)
- Request that we limit our use of your information in certain circumstances
- Opt out of any future sale of your personal information (we do not currently sell personal information)
To exercise any of these rights, please contact us using the information in the Contact section below. We will respond within the timeframe required by applicable law and will not discriminate against you for exercising your privacy rights.
Oregon residents
Oregon’s Consumer Privacy Act (OCPA) provides additional rights to Oregon residents, including the right to obtain a list of the categories of personal data we process and the right to appeal a decision we make regarding your rights request. We are committed to honoring these rights in compliance with applicable Oregon law.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure storage of records, access controls, and use of reputable third-party service providers that maintain their own security standards.
While we take data security seriously, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information and encourage you to use caution when sharing sensitive details online.
If we become aware of a data breach that is likely to affect your rights or interests, we will notify you as required by applicable law.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us. We are happy to help.
Septi Clear, Inc.
Address: 6233 SE Fern Ave, Portland, OR 97206-9534
Phone: (503) 542-9660
Email: [email protected]
Website: septiclearinc.com